Privacy Policy & Notice of Privacy Practices for Kentucky Counseling Center

Last Updated: October 25, 2023

Table of Contents

1. Introduction

Welcome to the Kentucky Counseling Center (KCC). Your privacy is our top priority. We are committed to safeguarding your personal data and maintaining client confidentiality in accordance with federal, state laws, and the ethics of the counseling profession.

2. Who We Are

Kentucky Counseling Center offers mental health counseling and related services.
Data Controller Information:
Kentucky Counseling Center
Email: outreach@counselingnow.com
Address: 3044 Bardstown Rd #148 Louisville KY 40205

3. The Data We Collect About You

We may collect and process:

  • Identity Data: Name, date of birth, gender.
  • Contact Data: Email, phone number, address.
  • Medical Data: Therapeutic history, medications, and related medical data.
  • Technical Data: IP address, browser type, and login data.
  • Usage Data: How you use our site and services.

4. How We Use Your Personal Data

We use your data to:

  • Provide, manage, or coordinate your care and therapeutic services.
  • Communicate with you, including sending appointment reminders via text or voicemail.
  • Maintain our website and enhance the user experience.
  • Comply with legal requirements and ensure patient safety.
  • Collect payment and verify insurance coverage.
  • Review our treatment procedures and conduct healthcare operations, such as certification, compliance, and licensing activities.

5. Data Security

Your data is protected from unauthorized access, alteration, or loss through secure methods and technologies. Only authorized personnel have access to your personal and medical data, and they are bound by strict confidentiality agreements.

6. Data Retention

We retain your data for as long as necessary to fulfill our services, legal obligations, resolve disputes, and other essential purposes. Medical data is retained following Kentucky’s specific medical record retention regulations.

7. Your Legal Rights

You have various rights concerning your data:

  • Access: Obtain a copy of your data.
  • Correction: Update or amend your data.
  • Erasure: Request deletion of your data.
  • Objection: Challenge our use of your data.
  • Transfer: Transfer your data to another entity.

8. Third-Party Links

Our website might have links to other sites. We are not accountable for their content or privacy practices. Review the privacy policies of any external sites you visit.

9. Cookies

We use cookies to improve the user experience. You can adjust browser settings to decline cookies, but this may affect website functionality.

10. Disclosures

  • Treatment: Information about you may be used or disclosed for treatment purposes, including consultations and potential referrals.
  • Payment: Information may be used and disclosed to verify insurance coverage, process
    claims, and for billing and collection.
  • Healthcare Operations: Used to review our treatment and business activities, inform you about treatment alternatives, and for compliance purposes.
  • Others: In certain situations, we may share your information, such as with disaster relief agencies or when required by law, for public health and safety issues, or with health oversight agencies.
  • Your Consent: Certain disclosures require your written authorization. You can revoke this authorization at any time.

11. Client Rights & Communications

You have a right to:

  • Request alternative communication methods or locations.
  • Release your medical records with your written consent.
  • Inspect, copy, or amend your medical and billing records.
  • Request an accounting of certain disclosures.
  • Request restrictions on specific uses and disclosures.
  • Receive breach notifications.

12. Questions, Complaints, and Contacts

For inquiries about this policy, privacy practices, or to exercise any of your rights, please
contact:

Kentucky Counseling Center, LLC
Attn: Privacy Officer
3044 Bardstown Rd #148 Louisville, KY 40205
Phone: 855-591-0092

13. Revisions to This Notice

This policy may be updated periodically. Any changes will be posted on our website at
kentuckycounselingcenter.com and will be available upon request at our offices.

Originally Published August 2014; Revised, Effective February 11, 2019.